Refund Policy

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Customer satisfaction is our priority. Therefore, we offer a clear refund policy for our digital products. Please read the conditions below carefully.

1. Covered Products

This refund policy applies to all eBooks and audiobooks available on our platform. Please note that these products are accessed exclusively online and cannot be downloaded to personal devices.

2. Refund Period

Customers are entitled to request a full refund within 24 hours of purchase if they are not satisfied with the content or encounter any technical issues that prevent access to the material.

3. Refund Conditions

• Refunds will only be processed if the request is made within 24 hours of purchase.
• Upon refund request, access to the eBook or audiobook will be revoked.
• Refunds will not be granted after the 24-hour period, except in exceptional cases, such as significant technical issues that cannot be resolved by our support team.

4. How to Request a Refund

To request a refund, please contact our customer service at support@inner-thrive.com or through the contact form on our platform. Please provide the following details:

• Full name
• Email used for the purchase
• Name of the eBook or audiobook purchased
• Reason for the refund request

Our team will review your request and contact you within 48 hours to confirm the refund process.

5. Refund Processing Time

Once approved, the refund will be processed using the same payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on the payment provider, but it typically takes 5 to 10 business days.

6. Exceptions

• Refunds will not be granted if extensive use of the product is detected during the 24-hour period.
• Technical issues that can be resolved by our support team are not eligible for a refund.

7. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be communicated to customers through our website.

If you have any questions about our refund policy, please do not hesitate to contact us.